03.12.10
SohoLaunch: Free with All Hosting Plans
Build your website in 3 easy steps:
* Login to SohoLaunch SiteBuilder
* Select a design & add content
* Publish to your web hosting account
03.05.10
New Online Quotes replacing PDFs
Application Quote
SEO/SEM Quote
Web Design Quote
12.23.09
New Blog Posting: Twitter Tools to
Build & Manage your Twitter Network
e-dimensionz Support
We'd love to hear from you if you have any questions about our services. e-dimensionz is committed to providing our clients with superior customer service and support. To meet this commitment, we offer different methods of accessing our technical support team.
Automated Client Area
Our unique client area gives one single central access point to manage your account with us, request support, place orders, view announcements and more.
It also offers features for non-registered users, with a domain checker, pre-sales ticket registration, downloads and a knowledgebase.
Automated Hosting Integration: The Client Area allows you to upgrade/downgrade packages and more.
Integrated Support System: Our Client Area directly communicates with the support system. It features an announcements section, knowledgebase, downloads and support ticket system.
Customer Profiles: The Profile Section includes your personal information, products/services, domains, invoices, and transactions.
Payments & Invoicing: The Client Area also comes with many payment gateways and you have the choice to select one. All Invoices are logged in the system, so you can access them anytime, anywhere.
Support Ticketing System
Our Support Ticketing System is clearly a client's best method for addressing their technical support needs. Support Tickets create a step by step accounting of a client's technical support issue which is an extremely important feature for ensuring that communication between both parties is transparent and support is properly focused.
Email Support
E-mail support is the preferred method for clients who find themselves unable to log-in to their control panel or for those clients seeking non-specific, non-immediate information regarding technical support issues. This method does not provide a client with the thorough documentation of the Support Ticketing System but is an excellent resource when information regarding an issue, not the solution, is the primary need for a client.
Knowledgebase
Browse the Knowledgebase some of the most common questions we receive regarding web hosting. If you do not see the information you require, please email us.
